Glossary
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These are terms typically
utilized by insurance providers, when they are detailing policy
language.
It will be useful to read and understand policy comparisons.
Activities
of Daily Living (ADLs) - Eating, dressing, bathing, toileting,
abulating (walking with or without assistance of a mechanical device),
transferring (ability to control bowel or bladder functions, and
ability to maintain reasonable level of personal hygiene, with or
without the use of medical supplies, protective undergarments, or
catheters). Functional ability can be measured by the type and number
of ADLs which a patient can perform. Knowing about ADLs is important
for a very practical reason: Most insurance policies base their
payments for a long-term care upon an elderly person's inability
to perform 2 or 3 activities of daily living. In order to put in
a claim, a doctor must verify this. In the beginning stages of dementia,
patients can usually perform ADLs, but often patients cannot adequately
perform IADLs (see: Instrumental Activities of Daily Living).
Acute Care - Usually
short-term medical care at a hospital for a patient with an acute
disease or trauma.
Acute Disease
- A disease which has a rapid onset and severe symptoms, but is
not prolonged. (The opposite of Chronic Disease )
Adult Foster Care
- Long-term care in a group or private facility that is more like
a residence, than a nursing home. Such facilities may be subject
to fewer licensing regulations than nursing homes.
Advance Medical Directives
- (Declaration under the Natural Death Act, the Patient
Self Determination Act, Health Care Proxy, "Living Will"). Such
directives should be signed when the patient is competent. They
permit a patient to specify the kind and extent of medical measures
to be given,or to choose to receive no life-saving medical treatment,
when they become severely ill or profoundly disabled.
Age-Associated Memory Impairment
- Mild memory loss that slowly increases with age, e.g.
forgetting where you left your glasses, where you parked the car,
or names of acquaintances. While embarrassing, it doesn't greatly
interfere with daily living, and eventually, you'll remember. Such
minor temporary memory glitches are completely different than dementia,
which is progressive major memory loss that interferes with everyday
functioning.
Alexia - The inability
to read and understand words, not caused by eye problems or illiteracy.
Alzheimer's Disease
- Alzheimer's disease is not a normal part of aging. It is a progressive,
degenerative disease, usually with a gradual onset, which affects
an estimated 4 million Americans. The cause of AD is still unknown,
but studies are being done to investigate possible environmental,
viral, and genetic factors. No one factor is believed to be the
cause of the disease, but rather a combination of factors, to which
individuals react differently. After proper evaluation of a patient's
symptoms and testing by experienced professionals, a diagnosis of
"probable" Alzheimer's can correctly be made 80-90% of the time.
However only an autopsy can definitely prove the existence the disease.
A tiny piece of brain tissue showing abnormal clumps (neuritic/senile
plaques, amyloid plaques), tangled bundles of fibers (neurofibrillary
tangles), and other characteristics directly related to AD, allows
a 100% determination of Alzheimer's, if analyzed within 12 hours
after death. Alzheimer's is the most common cause of dementia. The
disease attacks the brain, resulting in severely impaired memory,
reasoning, and behavior: Approximately 3% of men and women ages
65 to 74 have Alzheimer's disease, 10% of those between ages 75-84
have AD, which rises steeply to 47% of people over age 85. The life
span of an Alzheimer's victim usually ranges between 8-20 years.
The disease is the fourth leading cause of death in the U.S. At
thi time, only one drug, Cognex, may help alleviate some of the
cognitive symptoms of Alzheimer's. It must be closely monitored
by a doctor experienced with the medication, because of possible
side-effects which can damage the liver. Other medications may help
control symptoms such as depression, wandering, sleeplessness, anxiety,
and agitation. In addition, you and your EFM may wish to participate
in clinical trials which are being done on experimental drugs. Some
typical signs of early Alzheimer's may include: memory loss, problems
finding the right words and completing thoughts which hamper communication,
confusion about times and dates, everyday tasks, impaired judgement,
shifts in mood, changes in personality and behavior, and depression.
Since these possible indications of Alzheimer's may also have other
causes which might be treatable, the person should get a complete
work-up (a series of physical, psychiatric, and neurological evaluations),
done by physicians who are experienced in treating the elderly.
Alzheimer's Unit
- (See: Dementia Unit )
Aphasia - The
impairment or absence of the ability to communicate by speaking
or writing, due to brain dysfunction.
Apraxia -A growing
inability to do movements or use objects properly, although there
are no physical problems which cause the condition.
Ateriosclerosis
- (Also called Hardening of the Arteries). Dementia symptoms can
be associated with this condition, but only when multiple strokes
have occured.
Assesment - The
cornerstone of a comprehensive care plan developed by a Geriatric
Care Manager.
Assignment - When
a physician or health supplier agrees to accept Medicare's fee rate
as payment in full (except when the patient has co-insurance and
a deductible). Medicare usually pays far less than the professional's
normal fee.
Assisted Living
- A wide-range of facilities and programs that an elderly family
member and their caregiving family can choose from, including: retirement
hotels, and board and care homes. Services may include 24-hour supervision,
companionship, help with dressing and toileting, bathing, personal
care, transportation, giving medications, and nursing care.
Benefit
Period - The length of time an insurance policy will pay
for a specific illness or hospitalization.
Benign Forgetfulness / Benign
Senescence - (See: Age-Associated Memory Impairment
)
Board and Care Home
- A small facility, frequently 6-12 beds, which cares for elderly
people who need extra assistance on a more personal basis. It is
less expensive than a nursing home (although Medicaid may cover
the cost of a nursing home, but often will not cover the cost of
a small board and care home). Licensed by many, but not all states.
Board and Care Hotel
- (See: Retirement Hotel )
Capitation
- A fixed amount of money per patient, per month, that
a health plan pays to a provider of medical services. This fee is
the final, total amount that a doctor or medical group receives
to render all care, no matter how extensive it may be. If less medical
care is needed and, thus, billing is lower, the provider can keep
the difference. Such as pre-payment system puts pressure on a doctor
to keep medical costs as low as possible, by switching the financial
risk from the insurer to the doctor. This potentially places a doctor
in a "conflict of interest" position, since the "least" care he
gives a patient, the more money he gets to keep.
Caregiver - The
person, whether adult child, relative, friend, or hired help, who
takes care o an elderly person in need. Doing the job properly requires
enormous time, energy patiences, and courage. Ideally, caregiving
also takes love, but not all caregivers love their elderly charges,
and vice-versa. The consequences can be peace-of-mind, guilt, moral
imperative, anger, intimacy, stress, personal satisfaction, physical
deterioration, deep fullfilment, a sense of imprisonment, renewed
closeness, martyrdom, confrontation with one's future, a deeper
reverence for life, or a combination of al of these. Those who caretake
as well as they can are blessed, and so are the recipients of their
kindness.
Carrier - (See:
Intermediary )
Chronic Care -
Long-term health care, such as at an assisted living facility or
nursing home.
Chronic Disease
- A disease which shows little change and usually progresses very
slowly over a longer period of time. Since the disease doesn't go
away, a patient has to learn to cope and live with it. (The opposite
of Acute Disease )
Clinical Diagnosis
- Based upon actual observations, tests, and responses to treatment,
rather than pathological facts. It is the only practical way to
diagnose Alzheimer's disease.
Cognition - Normal awareness and
insight, using reasoning, judgment, intuition, knowledge, and intellectual
functioning.
COLAs - Cost of
living adjustments ("inflation protection") which either increases
your EFM's daily benefit by a fixed percentage each year, or by
an amount tied to the Consumer Price Index. You can purchase a cola
rider a health policy, but is expensive. COLAs are continuously
being used as a bargaining chip in Congress' never-ending, futile
fight to balance the budget, so they will probably be decreased
or even eliminated in the future.
Community Care Facility
- (See: Board and Care Home )
Congregate Housing / Congregate
Living - (See: Life-care Home )
Continuing Care Retirement
Community - (See: Life-care Home )
Convalescence Home
- (See: Nursing Home)
Custodial Care
- Assistance that is not skilled nursing care. A worker helps an
elderly person with the activities of daily living which are not
medically necessary, but necessary for functioning, such as bathing,
feeding, toileting, and dressing. This is the type of care that
most elderly people need in order to remain living at home, yet
it usually is not covered by insurance or Medicare. Long-term health
insurance may cover custodial care.
Delirium
- A serious, through transient and treatable condition
of mental disorientation. Deliurium can be caused by a simple intoxication,
medications, infection, or more complex metabolic deficiencies,
electrolute imbalance, and/or hypoxia (deficiency of oxygen). Symptoms
may wax and wane. The patient becomes disoriented, over-excited,
and might experience hallucinations, illusions, or paranoia. Speech
is often incoherent, as the mind wanders.
Dementia - (Previously
labeled "senility") Dementia is a global term for impaired cognitive
functioning. It is not a disease, but a group of symptoms reflecting
a serious disease or medical condition that disrupts the way the
brain works. Symptoms gradually become so severe as to interfere
with an aging person's ability to perform routine activities, their
social life, and their very existance. Dementia can be reversible
or irreversible. Reversible dementia, or dementia-like symptoms,
may result from many other causes, such as: TIAs (transient ischemic
attacks, i.e. temporary interference with blood supply to the brain),
thyroid or metabolic imbalance, depression, reactions to medications,
fever, nutrional deficiencies, chronic alcoholism, excessive use
of drugs, cerebral hemorrhaging or tumors, brain injuries, epilepsy,
syphilis, infectious diseases, and long-term dialysis. Irreversible
dementia (primary dementia) is most commonly caused by Alzheimer's
disease. Many people confuse Alzheimer's and dementia, but irreversible
dementia may be caused by a number of other conditions and diseases,
including: Multi-Infarct Dementia (MID), Parkinson's disease, Huntington's
(Lou Gehrig's/Woody Guthrie's) disease, Creutzfeldt-Jakob's disease,
Pick's disease, and AIDS. A good work-up and correct diagnosis are
essential to determine the type and nature of the dementia, to determine
if it can be treated.
Denial - The defensive,
protective quality in the human psyche which initially rejects facing
tremendously stressful and painful situations, such as caring for
a demented elderly family member. With professional supportive help
and personal courage, a caregiver can confront the truth and deal
with it.
EFM
- Elderly family member, usually cared for by a spouse, adult child,
or other close relative.
Elder Law Attorney
- An attorney who specializes and is experiences in financial preperation
for long-term care, estate planning, asset conservation, and the
special legal needs of seniors. This includes preservation and transfer
of assets to avoid spousal impoverishment when one spouse enters
a nursing home; Medicaid, Medicare, Social Security, and disability
claims and appeals; supplemental and long-term health insurance;
Durable Powers of Attorney, Living Wills, Conservatorships, and
Guardianships; living trusts, probate, pensions, reitrement and
survivor benefits; patients' rights, elder abuse, fraud recovery,
age and housing discrimination; home equity conversions; health
and mental health law. Often a member of the National Academy of
Elder Law Attorneys.
Elimination Period
- (Also known as the deductible period) The number of days a patient
must pay for their medical care, before an insurance policy kicks
in. The longer the elimination period, the lower the premium.
Exclusive Provider Organization
(EPO ) - A variation of a PPO managed care plan. Patients
must use specified medical and health providers in order to receive
insurance coverage. (See: Preferred Provider Organization )
Fee-For-Service
- The traditional form of medical care. A patient goes
to any doctor or hospital of their choice, and pays whatever is
charged. If the patient has good private health insurance, the policy
will pay all or part of the bill.
Geriatric
Care Manager - A professional who has extensive training
and experience working with older people and their families who
need help with caregiving. The geriatric care manager, often a gerontologist,
social worker, psychotherapist, or nurse, offers understanding and
compassion, information, assistance, moral support, and referrals,
which may make the difference between a sucessful old age and traumatic
one.
Geriatric Psychiatric Unit
- (Also known as a Psych Unit) Seperate area of a hospital,
with a specially trained psychiatric staff, used for evaluation
and treatment of older patients with mental diseases and dementia.
The unit must be secured for patients who wander.
Geriatric Psychiatrist
- A psychiatrist who specializes in the mental diseases of the elderly.
Guilt - An unncessary,
unproductive accumulation of blame from the past (usually childhood),
which only serves to render a well meaning caregiver physically
and mentally exhausted. A clear examination of the facts, however
traumatic, usually proves there is little cause in reality to feel
guilt. Instead, and adult chlid's focus and energy can be put to
better use, caring for themselves, their family, and their elderly
family member.
Hardening
of the Arteries - (See: Arteriosclerosis )
Health Maintenance Organization
(HMO) - A managed care plan which provides a complete
range of health services at a fixed monthly rate. The HMO receives
the same premium, whether or not a patient needs help. Thus, its
motivation is to stress prevention and keep actual medical care
under control, often by using a patient's primary care doctor as
a "gatekeeper" (or some variation of that title).
Hospice - A facility
or a caregiving service for terminally ill patients, providing relief
and support for their physical, social, financial, and spiritual
needs as they are dying. Supportive services may also be given to
the patients' families.
Incontinence
- The inability to retain urine or feces, because of loss
of sphincter control or brain lesions. There are many possible causes
for incontinence, but most cases can be controlled, corrected, or
cured. Only 1 in 10 elderly people have incontienence, but despite
the fact that the condition is fairly common, it frequently is a
source of great embarrassment and even recrimination. Incontinence
is often a medical problem and should be discussed with your EFM's
physician.
Independent Practice Assocation
(IPA) - A managed care plan in which a patient sees specialists
who are all associated with a specific medical office. The doctors
agree to see the patient on a pre-negotiated fee scale.
Insidious - The
onset of a disease, without noticeable symptoms, which leaves a
patient and their family initially unaware of what is taking place.
With Alzheimer's disease, the onset is slow, with no obvious symptoms.
Only upon looking back, does a family realize that beginning mild
symptoms were indeed evident, perhaps causing some suspicion, but
they were overlooked or emotionally denied.
Instrumental Activities
of Daily Living (IADLs) - Preparing meals, shopping, ability
to use the telephone and TV, doing housework and laundry, managing
money and paying bills, using transportation, and taking medications.
Insurance - It
is important to look for the hidden exclusions and barriers, buried
in pages of verbiage in most insurance policies. Some key terms
to identify include: ADLs, Bed Reservation Benefit, Benefit Period,
COLAs, Elimination Period, Maximum Daily Benefit, Medical Necessity,
Non-Forfeiture, Waiver of Premium. Compare the definitions and conditions
with those policies from other companies.
Integrated Model
- A managed care plan established by a physician group of hospital,
which provides all in-patient and out-patient health needs, including
in-home and nursing home care. This type of plan both pays for an
delivers the medical services, since it frequently owns the hospital,
facilities, agencies, and even the hospitals that service the patient.
Intergenerational Programs
- Brings together young and old people in regularly planned
activities which benefit both age gourps, and the community as a
whole. Participants support each other, sharing their different
perspectives, talents, and abilities. These programs attempt to
substitute for the traditional extended family that is vanishing
in our fast-paced society, where so many would-be family caregivers
live a long distance away.
Intermediary -
A private insurance company which contracts with the U.S. government
to handle billing claims for Medicare Part A and / or Part B. The
function of these insurance companies is rapidly being replaced
by managed care plans.
Life-Care
Home - (Also known as Continuing Care Retirement Community
or Congregate Housing) A combination of health care housing and
insurance for seniors, often expensive. The EFM signs a contract,
which remains in effect as long as the person lives. There is an
entrance fee and regular monthly charges, as well as additional
charges for added services. Various levels of long-term care are
offered, often including catastrophic nursing care. Starting with
almost independent living, according to their condition, the patient
may be moved to an intermediate care facility, or if necessary,
the home's skilled nursing center.
Locked Nursing Home
- (See: Secured Nursing Home )
Managed
Care - The philosophy which is rapidly taking over the
cost of medical care for the 21st century, based on the need to
provide medical services, while reducing and controlling costs.
Under managed care, these costs (which are considered financial
losses by insurance companies and governmental plans like Medicare
and Medicaid), are spread between the payee and the provider. In
this way, everyone shares both the responsibility and the incentive
to contain costs. Ideally, managed care will provide health and
medical services efficiently and effectively, without a decrease
in the quality or humaneness of care.
MedicAid - A program
to provide medical care for the poor, jointly funded by the federal
and state governments, administered by the states. (Called Medi-Cal
in California) This vital program, like Medicare, is under attack
and subject to continuing major revisions.
Medicare - Federally-funded
medical and hospital care for the elderly. "Part A" hospital insurance
usually pays for inpatient care in a skilled nursing facility, as
well as some home health care and hospice care. "Part B" medical
insurance pays predetermined amounts for doctors' fees, outpatient
hospital bills, certain diagnostic tests, necessary permanent medical
equipment, ambulance service, and also for some services and supplies
which Part A does not cover. The rules for Medicare are currently
under contention in Washington, and are subject to major changes
in the future. The major push now by government and private corporations
is to convince the elderly to voluntarily switch to managed health
care plans, such as HMOs. In the future, this may become mandatory.
To avoid potentially costly wrong decisions, be sure to find out
the very latest information on Medicare, keep abreast of politics
and the news, and research the "experts" future projections.
Medicare Risk Contract
- A way for financially-strapped Medicare to get out from under
the burden of paying the high costs of medical help. Medicare contracts
with one of many licensed HMOs to provide health care to an elderly
recipient. The HMO gets a per capita amount, based upon a complex
formula, which costs the government much less. Upon enrolling, a
patient must now abide by the rules of the particular HMO, not the
previous Medicare policy. If it is up to Congress, and it seems
to be, all medicare patients will have to be enrolled in such HMOs
in the not-too-distant future.
Neurologist
- A specialist in the diseases of the nervous system.
Neuropharmacologist
- A pharmacologist concerned with the effects of medications on
the nervous system.
Neuropsychiatrist
- A psychiatrist who deals with the physical and chemical aspects
of brain dysfunction that affect behavior.
Neuropsychophamacology
- The study of how medications effect mental illness.
Nursing Home -
(See: Skilled Nursing Facility )
Osteoporosis
- A disease resulting in the reduction of bone mass, so
a bone cannot support the weight put upon it. It has been repoted
that the danger of osteoporosis can be of greater risk than cancer
for older women and people on steroids, as well as for the sedentary.
About 20% of elderly people who fall and suffer hip fractures die
within a year, another 25% lose their independence and may end up
in nursing homes. Frequently, a compression fracture of a bone comes
first, then the fall. Even a "safe" environment cannot guarantee
that bone breakage will not occur, which is the reason why prevention
is so important. Prevention should begin way prior to bone loss,
since attempts to restore bone are only in the early stage. Prevention
and treatment may include: bone density scans, taking supplemental
calcium and Vitamin D, estrogen (for menopausal women), quitting
smoking, and regular exercise, which can decrease the risk of hip
fracture by about half. An elderly patient should see a doctor who
is really knowledgeable about the newest research.
Palliative
- Medical services intended to relieve and alleviate,
keeping patients comfortable, rather than curing them.
Parkinson's Disease
- A chronic disease of the nervous system resulting in tremors,
muscle weakness, contortion, and rigidity (often lack of facial
expression), slow speech, falling, and awkward movements. The onset
is generally insidious, although it may be abrupt, duration is indefinite,
and recovery virtually non-existent. Appriximately 50% of Parkinson's
patients may develop dementia.
Pathological -
Diseased or caused by disease, or behavioral disorder.
Point of Service Plan (POS)
- A variation of managed care, combining the benefits
of lower health costs with freedom of choice. A patient is permitted
to receive medical services from "outside" doctors and providers
who are not members of the plan, but must pay part of the fees.
Pre-existing Condition
- Any medical or psychological problem for which a patient received
medical advice, treatment, or drugs. Insurance cmpanies and managed
care plans usually will not cover such a condition, if it occured
within a specified amount of time prior to coverage. The policies'
fine print tries to eliminate coverage of such conditions.
Preferred Provider Organization
- (PPO) A group of physicians or institutional providers
who service a group of patients on a fixed, lower-cost fee-for-service
basis. Everyone seems to benefit: Patients pay less and have the
choice of any doctors within the PPO, while the doctors are guaranteed
volume. Problems in scheduling enough time may arise if the PPO
accepts too many patients.
Progressive Disease
- A disease, or symptoms of a disease, which grow worse over time.
Pseudo-Dementia
- Major depression, which is normally treatable, but which is left
untreated because of misdiagnosis as dementia.
Psych Unit - (See:
Geriatric Psychiatric Unit )
Psychotropic Drugs
- Drugs which intentionally or unintentionally affect the functioning
of a person's mind, behavior, or experiences. These include antidepressants,
anti-anxiety drugs, and anti-psychotic drugs for hallucinations,
delusions, paranoia, extreme agitation.
Quality
of Life - The type of experience which a concerned adult
child (and staff members) can gift to an elderly family member,
that goes way beyond simple existence. By investing a little more
time, sensitivity, concern, and educated awareness, the waning days
of an aging human being can be made more joyful and meaningful.
In return, such generosity of the spirit usually comes back to the
caregiver as love and a sense of deep inner-satisfaction.
Reverse
Mortgage - Quick cash for house-rich / cash-poor seniors.
Allows an elderly homeowner over age 62 to convert the equity in
their home to cash, without needing to sell it. If the mortgage
is nearly or completely paid off, your EFM can borrow against the
equity, getting regularly payments, one large sum of money, or a
line of credit. The loan is paid off only after the borrower moves
out or dies.
Residential Care Facility
- An alternative living facility for elderly pepole who
cannot live alone or with a family caregiver, but don't need a skilled
nursing facillity.
Respite Care -
A service which gives an adult caregiver relief, allowing for independence,
freedom, and much-deserved time to get away from the pressures of
caring for their elderly family member. In the service, during wartime,
it is known as R&R (rest and recovery).
Retirement Community
- Designed primarily for people who are totally or nearly independent
and wish to live in a community with other seniors. Recreational
activities, organized social programs, meal service, transportation
to doctors, banks, and shopping are usually offered, but not nursing
services, although such in-home help can be hired privately.
Retirement Hotel
- A larger facility, ranging from an unlicensed hotel for independent
seniors (which privdes only room, meals, and housekeeping), to a
similar-looking licensed facility for people who need assistance
(which provides a range of care and services, adding to the cost).
Such as hotel is for elderly people who may use canes, walkers,
or even wheelchairs, but are not bed-ridden, and do not have advanced
dementia or severe medical problems that require a skilled nursing
facility.
Secured
Nursing Home - A facility which has been built and set-up
for the safety of dementia patients who wander, so they cannot get
out clandestinely. There is some form of electronic monitoring system
installed, such as "Wander Guard". Better facilities also have protected
garden area so patients can get visual stimulation, exercise, fresh
air, and satisfy their need to move.
Senility - (See:
Dementia )
Skilled Nursing Facility
(SNF) - A nursing home, licensed for skilled care, which
has specificially trained staff, as well as the necessary equipment
to provide 24-hour nursing and rehabilitation care. Many patients
are confined to a bed or wheelchair, and are incontinent. Medical
treatment is supervised by a registered nurse, at least during the
day.
Special Care Unit
- (See: Dementia Unit )
SSI - A federal
program for the elderly poor who do not have Social Security or
any other retirement income. It provides limited monthly income
at the poverty level. Previously, the small amount has been increased
to offset rises in the cost of living, but this policy may change
in the near future.
Subacute Care
- An alternative to hospitals or nursing homes, for patients who
have severe illness or injury, but don't need such intense care.
Patients ready for subacute care need about 4-7 hours of skilled
nursing care / day.
Support Group
- A family support group consists of caregivers, family members,
strangers (soon to be friends), and health care professionals. Groups
meet at private homes, senior centers, hospitals, libraries, churches,
and care facilities.
TLC
- Tender loving care. That which we all need... especially our elderly
family members. They are going through the changes in life we cannot
begin to imagine, at the worst possible time when they are least
able to deal with such momentous challenges.
Wanderer
- A dementia patient who, for reasons, we do not yet understand,
has an irresistable need to walk. The patient manages to disappear
from the premises, and with good fortune, is often found far away,
with no awareness about their dangerous, epic journey. There seem
to be two kinds of wanderers: those who are easily distracted from
the urge, and those who, like Houdini, always manage to escape.
Only in a properly secured facility is there any chance of containing
this latter type. One patient who couldn't resist the instinct to
get out, jumped through a plate glass window.
Work-Up - A series
of medical and psychological tests used to obtain all necessary
information for the correct diagnosis and treatment of an elderly
patient. To be most accurate, the tests which are administered by
various speicalists, should be carefully given in the proper sequence,
so that clues are overlooked. This is especially important for a
patient who exhibits symptoms of dementia and is suspected of having
Alzheimer's disease, in order to rule out pseudo-dementia and treatable
diseases.
Information from: Mama Can't
Remember Anymore: Care Management of Aging Parents and Loved Ones
, Nancy Wexler, Geriatric Care Manager / Gero Team is essential
to preserve the rights of patients and their families.
This glossary research was developed by her team of professionals.
Regarding
questions or people I should contact for you in other states,
or parts of the world,
please do not hesistate to reach me by phone or email,
as I have contacts everywhere.
Rena
Adelson
(818) 989-3398
Email: rena@renaltc.com |